Returns, Refunds & Cancellations

Digital products include files, templates, AI prompts, graphics, documents, software, digital assets and other downloadable content.

Digital purchases are generally non-refundable once successfully delivered or downloaded, except where required by law or where one of the following applies:

• The download link is broken or access fails, and the issue cannot reasonably be fixed.
• The file is corrupted, defective or unusable for its advertised purpose, and no working replacement can be provided.
• The product is substantially different from its description or advertised features.
• You were charged more than once for the same purchase.
• The purchase was unauthorized, subject to verification and applicable payment rules.

A change of mind, accidental purchase, or not reviewing the product description before buying does not automatically qualify for a refund.

Virtual products include online tools, interactive experiences, digital contracts, virtual goods and products accessed through a website or account.

Once accessed or used, a virtual product is generally non-refundable. You may request a refund if access was never provided after payment, the product is unavailable and cannot be restored within a reasonable time, its core advertised functionality does not work, or it was materially misrepresented.

For products with credits, usage limits or multiple features, any resolution may take account of the portion already used, where permitted by law.

Some products offer personal, commercial or business licenses. Please review the license terms before purchasing.

Choosing the wrong license or misunderstanding clearly disclosed restrictions does not automatically qualify for a refund. If the license supplied differs from the one purchased, or the vendor cannot provide the promised rights, we will investigate and may arrange a correction, replacement or refund.

• Before work begins: Cancellation or a refund may be possible, subject to the listing and applicable law.
• After work begins: Any refund may depend on work completed, costs incurred and the agreed terms.
• After completion or delivery: Refunds are generally limited to material defects, non-delivery or a substantial difference from the agreed scope.

Vendors should disclose special cancellation terms, milestones and any non-refundable fees before checkout.

If you were charged twice, paid an incorrect amount due to a checkout error, or believe a payment was unauthorized, contact 01Bazaar as soon as possible. We will review the transaction and take appropriate steps to correct verified payment errors. Unauthorized transactions may require additional verification and coordination with the payment provider.

• Promotional credits: Generally non-refundable and not redeemable for cash, except where required by law or expressly stated otherwise.
• Purchased balances or prepaid credits: Refund eligibility depends on how the balance was acquired, whether it has been used and applicable legal requirements.
• Credits already spent: Credits used to purchase or access a product follow that product’s refund rules.
• Refunds issued as wallet credit: These will be clearly identified as wallet credit rather than a cash refund.

If a payment is reversed or refunded, associated unused promotional benefits may be adjusted where permitted by law and the original offer terms. We will not use this policy to remove rights protected by law.

If physical products are offered on 01Bazaar, the relevant listing or seller policy will explain the return window, item-condition requirements, shipping arrangements and product-specific exclusions.

Please report damaged, defective, incorrect or undelivered items promptly and provide photographs or other evidence where appropriate. Nothing in this policy limits mandatory return, warranty or refund rights under applicable law.

Contact 01Bazaar through the official support channel and provide:

• Your order number.
• The product or service name.
• The reason for your request.
• Relevant screenshots, error messages or other supporting evidence, if available.

Please submit your request as soon as possible after discovering the issue. Unless a different period is required by law or stated for a particular product, we recommend submitting requests within 7 calendar days of purchase. This is a standard request window, not a limit on mandatory legal rights or claims involving fraud, unauthorized payments or other matters protected by law.

We may contact the vendor to investigate. Please allow a reasonable opportunity to review the request and, where appropriate, offer a fix or replacement.

Requests are reviewed based on product type, listing details, evidence, delivery status, usage history, vendor response and applicable law. Depending on the circumstances, a resolution may include:

• Technical assistance or restored access.
• A corrected file, replacement product or corrected license.
• A partial refund, where appropriate and legally permitted.
• A full refund to the original payment method.
• Wallet credit, where appropriate and accepted by the customer or otherwise permitted by law.

We aim to acknowledge requests within 3 business days and provide a decision as soon as reasonably possible. Complex cases may take longer.

Approved refunds will generally be returned to the original payment method where technically possible. The time for funds to appear depends on the payment provider, bank and payment method. We will explain any alternative arrangement if refunding the original method is not possible. Wallet-credit refunds will be clearly identified as such.

01Bazaar connects customers with independent vendors and provides a platform for discovering and purchasing products. Vendors are responsible for accurate listings, product quality, stated license terms and delivery of their offerings. 01Bazaar may help investigate complaints and resolve disputes.

Purchases remain subject to marketplace policies, seller terms, payment-provider requirements and applicable consumer protection laws. Nothing here excludes responsibilities that 01Bazaar has under applicable law.

We may investigate suspected fraud, repeated duplicate claims, false statements or deliberate misuse of the refund process. Where appropriate and legally permitted, account or transaction restrictions may be applied after reviewing the circumstances. A genuine complaint will not be rejected solely because a customer has previously requested a refund.

01Bazaar may update this policy as the marketplace evolves. The published version will display its effective date. Changes will not remove rights that have already accrued or rights that cannot legally be excluded.

For questions about returns, refunds, cancellations or a purchase made through 01Bazaar, contact us through the official support channel on our website. Please include your order number so we can help you more efficiently.